Emirates: PHOTO by REUTERS
The management of Emirates Airlines has begun to count its losses following a historic flood that paused aviation and terrestrial services for days.
Emirates Airline CEO, Tim Clark, in his apology at the weekend sympathized with customers some of whom were stranded at the Dubai airport for days after a unusual caused unusual rain said to have been induced via ‘cloud seeding.’
The CEO wrote that the airline “sent over 100 employee volunteers to look after disrupted customers at Dubai Airport departures and in the transit area, prioritising medical cases, the elderly and other vulnerable travellers.”
He added that over 12,000 hotel rooms were provided for customers in Dubai, as well as 250,000 meal vouchers issued.
As of Saturday, Emirates’ regular flight schedules had been restored. In the letter, Clark said the airline still had more than 30,000 pieces of luggage to return to customers.
“We have put together a taskforce to sort, reconcile, and deliver some 30,000 pieces of left-behind baggage to their owners,” he said, adding that it will “take us some more days to clear the backlog of rebooked passengers and bags,” and asking for customers’ “patience and understanding,” he said.
