The Director-General, Lagos State Office of Transformation, Creativity, and Innovation (OTCI), Mr. Toba Otusanya has enjoined members of staff of the OTCI to be proactive in the discharge of their duties especially as it relates to service delivery to clients.

Otusanya gave the charge while addressing the management staff of the OTCI during a Service Charter sensitisation exercise by the Branding, One-Stop and Service Charter Department (B.O.S) at the Secretariat, Alausa.

According to him, it is essential for all staff to have a better understanding of the Service Charter framework and processes to enable them to deliver services more effectively.

He said, “Apart from providing an enabling environment for other Agencies to thrive, as members of staff of OTCI, we are supposed to be good Ambassadors of all these initiatives championed by the office, such as the Service Charter”.

In the same vein, a similar sensitisation exercise was organised for other cadres of staff to adequately inform and remind them of their roles and responsibilities within the public service.

Speaking at the event, the Director-General, who was represented by the Director, Branding, One-Stop Public Enquiry Service and Service Charter, Mrs. Adenike Adedoyin-Ajayi, said the aim of the Service Charter is to transform the Lagos State Public Service into a result-driven organisation that delivers government’s social contract to the people.

She stressed the need for members of staff to be more customer-focused and customer-driven in their service delivery, noting that there is also need for them to improve communication with their customers.

While also encouraging staffers to broaden their minds by adding value to their work, she urged them to continuously acquire knowledge about their various roles and responsibilities.