July 19, 2024

Delta Air Lines, one of the major airlines of the United States, says it has paused all flights following a vendor technology issue experienced across all markets that occured in the early hours of Friday.

The information is in a statement from Delta’s Corporate Communications Department on Friday in Lagos.

The statement noted that customers whose flights were impacted would be notified by Delta via the Fly Delta app and text messages.

It urged customers to use the Fly Delta app for updates, adding that “we apologise for the inconvenience, as our teams work through this issue.

“Reports indicated that other airlines may also be impacted.”

In the early hours of July 18, a technical issue with a vendor impacted many carries in the United States, causing flight delays and total pause in flight operations.

Amerian Air on its verified X account, while apologising to its customers, assured that the issues had been resolved.

United Airlines, on its verified X account also said that it would be issuing waivers to make it easier for passengers to change travel plans on its website and at Waiver: uafly.co/alerts.

The airline said in the post that a third-party outage is impacting computer systems, affecting
many organisations worldwide.

It added that “as we work to fully restore these systems, some flights are resuming. Many customers travelling today may experience delays.”

However, Qatar Airways disclosed that the technology issues was not affecting its international flight operations as of yet.

KLM Airlines also gave its customers a heads up as it stated that there might be flight delays and cancellations due to the glitch.

NAN reports that the disruption has been linked to a downtime experienced with Microsoft internet services and issues with Cloudstrike.

Microsoft had in a statement, said a configuration change in a portion of ‘our Azure backend workloads, caused interruption between storage and compute resources’ resulted in connectivity failures that affected downstream Microsoft 365 services dependent on these connections.

Microsoft also said that the issue may impact any user attempting to use various Microsoft 365 apps and services.

It added that “services affected include — PowerBI, Microsoft Fabric, Microsoft Teams, Microsoft 365 admin center, and Microsoft Purview.

“We will continue to progress on our mitigation efforts for the affected Microsoft 365 apps and services. We still expect users to see remediation as we address residual impact,” Microsoft said.

The organisation noted that Microsoft Defender, Microsoft Intune, OneDrive for business, and SharePoint Online, are some of its services that have been restored.

Meanwhile, the Federal Aviation Administration (FAA) on its verified X page said it was closely monitoring the issue impacting IT systems at U.S. airlines as several airlines have requested FAA assistance with ground stops until the issue is resolved. (NAN)